Shipping Policy

Shipment processing time

All non-custom orders are processed within approximately 20 business days (business days are not weekends or holidays) and custom orders, and rings under $40 are processed within approximately 8 weeks. Estimated processing times can be found underneath the product description of the item(s) in your order. The shipping method selected at checkout, does not affect the processing time as we do not rush orders. Items in your order may be shipped separately.

Shipping rates and delivery estimates


Shipment method

Estimated delivery time

Shipment cost

Standard (US)

5-15 business days

Free

Express (US)

3-7 business days

$30+

International 5-25 business days Cost calculated at checkout

*Please keep in mind that these are estimates and do not guarantee a specific delivery date.



Order tracking

You can track your FedEx or USPS shipment using our Order Tracker.

Customs, duties, and taxes

The Ice Palace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages/Lost Packages

The Ice Palace is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.