Shipping Policy

Shipment processing time

All non-custom orders are processed within 14 business days. The shipping method selected at checkout, does not affect the processing time as we do not rush orders. Please keep in mind that while the shipping carrier is working very hard to get packages delivered in a timely manner, there may still be delays due to COVID-19. We ask for your understanding and patience during this unprecedented time.

Shipping rates and delivery estimates

Shipment method

Estimated delivery time

Shipment cost

Standard (US)

5-12 business days


Express (US)

3-5 business days


International 5-25 business days Cost calculated at checkout

*Please keep in mind that these are estimates and do not guarantee a specific delivery date.

Order tracking

You can track your FedEx or USPS shipment using our Order Tracker.

Customs, duties, and taxes

The Ice Palace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages/Lost Packages

The Ice Palace is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.